Delivery Policy:
- Upon receipt of payment, customers will receive an email within 1 to 24 hours containing links to download the purchased product, along with account credentials or license information.
- We offer three free post-sale consultations for technical issues, which can be requested via email or our ticket portal.
Third-Party Applications:
- Our bot may interact with third-party applications or websites. We don’t have an agreement with the third-party applications.
- We are not responsible for any actions taken by these third-party applications.
Maintenance & Update:
- If our product is applicable to a third-party application, there’s a possibility that the third-party application or website may make changes to its structure. In such cases, our product may become inactive.
- However, we are committed to updating our product to comply with the changes from the third-party application and to restore the product to operational status as much as possible.
Refund Policy:
Refunds are subject to the following terms:
- Refund requests are accepted within 3 days of the payment date.
- Refunds are processed only if we are unable to resolve a technical issue caused by a product malfunction.
- No refund requests will be entertained while product updates are in progress, which typically take 1-7 days.
- An assistance or transaction fee may be charged during the refund process.
- Refunds are contingent upon the payment gateway permitting the return of funds to the payer.
- A reversal request from the buyer’s bank will only be considered if the request and buyer claim comply with our refund terms and conditions, which were disclosed at the time of purchase.
- Refund requests may take 3-7 days to process.